{"xsrfToken":"087be28501e9bb12cd96f53cee19a12259d4a13c_lout","branding":{"id":"2","key":"cs","name":"CampX Service Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#1f19f5","headerLinkColor":"#ffffff","headerLinkHoverColor":"#19158f","headerLinkHoverBGColor":"#19158f","headerBadgeColor":"#19158f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10019,"serviceDeskId":2,"name":"CampX Service Portal","description":"<p>Thank you for reaching out to the CampX Service Portal. Please provide more details about the request or issue you'd like to raise.</p>\n<p>Additionally, we have a comprehensive knowledge base that you can refer to for self-help. It contains a wide range of articles and information that may already address your query.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"31","name":"Assessments","descriptionHtml":"","callToAction":"Assessments","introHtml":"<p>Address issues related to the gradebook, including resolving grading problems, ensuring accurate grade calculations, and resolving display issues.</p>","icon":10526,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[9],"key":""},{"id":"26","name":"Attendance","descriptionHtml":"","callToAction":"Attendance","introHtml":"<p>Assist with monitoring and managing student attendance, addressing any discrepancies, and generating comprehensive attendance reports.</p>","icon":10516,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[9],"key":""},{"id":"57","name":"Classroom Reports & Print Formats","descriptionHtml":"","callToAction":"Classroom Reports & Print Formats","introHtml":"<p>Submit requests for classroom report generation and print format customization.</p>","icon":10523,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[9],"key":""},{"id":"35","name":"Configure Institution Fee","descriptionHtml":"","callToAction":"Configure Institution Fee","introHtml":"<p>Configure Fee Types, Fee Structures, Fee Group Mapping, Add Payment Methods, Receipts</p>","icon":10536,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"32","name":"Configure Student Attributes","descriptionHtml":"","callToAction":"Configure Student Attributes","introHtml":"<p>Customize admission fields to meet requirements and streamline the process by adding, removing, or modifying relevant data, ensuring accurate data capture for applicants and administrators.</p>","icon":10520,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[8],"key":""},{"id":"28","name":"Customize the System","descriptionHtml":"","callToAction":"Customize the System","introHtml":"<p>Fulfill requests for customizing system settings, workflows, fields, and configurations to meet specific organizational needs and improve overall system efficiency.</p>","icon":10524,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[19],"key":""},{"id":"63","name":"Exam Configurations","descriptionHtml":"","callToAction":"Exam Configurations","introHtml":"<p>Raise tickets regarding Time-slots, Rooms, Evaluator and General Configurations</p>","icon":10520,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[20],"key":""},{"id":"66","name":"Examination Reports and Print Formats","descriptionHtml":"","callToAction":"Examination Reports and Print Formats","introHtml":"<p>Submit requests related to Reports generation and Print format customisation</p>","icon":10523,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[20],"key":""},{"id":"62","name":"Fee Payments & Transactions","descriptionHtml":"","callToAction":"Fee Payments & Transactions","introHtml":"<p>Submit requests regarding student fee payments through mobile/web and transaction related queries.</p>","icon":10543,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[8],"key":""},{"id":"25","name":"Fix an Account Problem","descriptionHtml":"","callToAction":"Fix an Account Problem","introHtml":"<p>Resolve issues related to account access, including password resets, account lockouts, and permission configurations for smooth system login.</p>","icon":10513,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[19],"key":""},{"id":"60","name":"Import/Update Data","descriptionHtml":"","callToAction":"Import/Update Data","introHtml":"<p>Assist in the import of data into the system, ensuring accuracy and proper mapping of data fields.</p>","icon":10570,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[8],"key":""},{"id":"34","name":"Import/Update Data","descriptionHtml":"","callToAction":"Import/Update Data","introHtml":"<p>Assist in the import of data into the system, ensuring accuracy and proper mapping of data fields.</p>","icon":10547,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"58","name":"Others","descriptionHtml":"","callToAction":"Others","introHtml":"<p>Raise issues regarding Faculty Feedback, Mentor Mentee, Activities, etc.,</p>","icon":10522,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[9],"key":""},{"id":"65","name":"Post-Examination","descriptionHtml":"","callToAction":"Post-Examination","introHtml":"<p>Raise issues regarding D-Forms, Scanning &amp; Bundling, Paper Configuration, Marks and Result Processing</p>","icon":10525,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[20],"key":""},{"id":"64","name":"Pre-Examination","descriptionHtml":"","callToAction":"Pre-Examination","introHtml":"<p>Raise issues regarding Exam Fee Configurations, Timetables, Registrations, Hall Tickets, Print Sheets and Nominal Sheets</p>","icon":10525,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[20],"key":""},{"id":"29","name":"Provide Training & Onboarding","descriptionHtml":"","callToAction":"Provide Training & Onboarding","introHtml":"<p>Offer assistance and guidance through training sessions and smooth onboarding processes for new users, ensuring they understand the system functionalities and best practices.</p>","icon":10541,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[19],"key":""},{"id":"59","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[9],"key":""},{"id":"61","name":"Reports & Print Formats","descriptionHtml":"","callToAction":"Reports & Print Formats","introHtml":"<p>Submit requests for fee report generations &amp; print format customisation.</p>","icon":10523,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[8],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[19],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[19],"key":""},{"id":"56","name":"Timetable & Sessions","descriptionHtml":"","callToAction":"Timetable & Sessions","introHtml":"<p>Issues Related to Academic Calendar, Time Slots Templates, Time Table Configuration &amp; Session Generation, Course Regisrations</p>","icon":10570,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[9],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"33","name":"Manage Communication Tools","descriptionHtml":"","callToAction":"Manage Communication Tools","introHtml":"<p>Assist in utilizing communication tools within the system (email, notifications, messaging, WhatsApp) for effective student-faculty communication and collaboration.</p>","icon":10549,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"36","name":"Mobile Apps Onboarding","descriptionHtml":"","callToAction":"Mobile Apps Onboarding","introHtml":"<p>Onboarding College Branded Mobiles Apps in both Play store &amp; App Store</p>","icon":10537,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://campx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"},{"id":9,"name":"Square"},{"id":8,"name":"Payments & Enrolments"},{"id":20,"name":"Examinations"}],"orderMapping":{"7":[26,31,28,29,22],"9":[26,56,57,31,34,58,22],"10":[28],"8":[62,61,35,32,60,59],"19":[25,29,28,23,24],"6":[34,25,29,33,22,23,24],"13":[34,24,28],"14":[34,23,24],"20":[64,65,66,63],"11":[22],"12":[22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjc3ZDY2MC05YmY5LTQ0MGUtOGNkMC1lZmJkM2Q4N2MxODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMxMjQyMjIsIm5iZiI6MTczMzEyMzAyMn0.w95yV8weP2DCDfFI3-zuinhEzwC9Oeh9WeyNvB1M02U","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"cf77d660-9bf9-440e-8cd0-efbd3d87c183","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://campx.atlassian.net/wiki","kbLinkDomainURLs":["https://campx.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=campx","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"087be28501e9bb12cd96f53cee19a12259d4a13c_lout","baseUrl":"https://campx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://campx.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cf77d660-9bf9-440e-8cd0-efbd3d87c183","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4ad0ca10227e490187fe003bbfd76849","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}